At Cheap Plush Attire Store, we want you to love your convertible dresses, jumpsuits, and plus-size fashion as much as we do. If you’re not completely satisfied, our flexible returns policy makes it easy to exchange or return items (with a few exceptions for hygiene reasons).

Our Return Promise

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Free Exchanges: Size or color exchanges at no extra cost
  • Quality Guarantee: Full refund if item doesn’t meet our premium standards
  • Global Service: Available for all international orders (excluding some Asian and remote areas)

Important Exceptions

For hygiene reasons, we cannot accept returns on:

  • Maternity wear (except for manufacturing defects)
  • Items with removed tags or signs of wear
  • Final sale items (clearly marked during checkout)

How to Return or Exchange

Step 1: Initiate Your Request

Email [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Preferred resolution (refund or exchange)
Subject: Return Request – Order #12345 Body: Dear Cheap Plush Attire Team, I would like to request a return/exchange for my recent order (#12345). Item Name: [Product Name] Size/Color: [Details] Reason: [Change of mind/Defect/etc.] I prefer: [Refund to original payment method / Exchange for [new item details]] Please advise next steps. Best regards, [Your Name] [Order Email Address]

Step 2: Package Your Items

Include all original tags and packaging. For convertible dresses and jumpsuits, please fold carefully to avoid damage.

Step 3: Ship Your Return

We’ll email you a prepaid return label for defective items. For other returns:

  • US Customers: Use the original packaging with our return address
  • International: We recommend tracked shipping (return shipping costs not covered)

Address: Cheap Plush Attire Store, 2645 Wildrose Lane, Detroit, US 48219

Refund Process

Timeline:

  • Processing: 3-5 business days after we receive your return
  • Refund Issuance: 5-10 business days depending on your payment method

Refund Methods:

  • Credit Cards: Refunded to original Visa, MasterCard, or JCB
  • PayPal: Refunded to your PayPal account

Note: Shipping fees are non-refundable except for defective items.

Exchange Process

For size exchanges on our best-selling dresses or jumpsuits:

  1. Email your request with preferred new size
  2. We’ll ship the replacement immediately (no need to wait for return processing)
  3. Return the original item within 15 days

Free return shipping for size exchanges within the US!

Still Have Questions?

Our customer care team specializes in plus-size fashion and convertible dress returns. Contact us at [email protected] – we typically respond within 2 business hours.